26/06/2024 às 10:50

Comprehensive Guide to Fixing QuickBooks Error 6155

3min de leitura

QuickBooks Error 6155 typically occurs when the user tries to open or use a company file. This error is often associated with issues related to database connectivity, user permissions, or problems with the company file itself. Understanding the underlying causes can help in implementing the appropriate solutions effectively.

Common Causes of QuickBooks Error 6155:

Company File Corruption: If the QuickBooks company file (.qbw) is damaged or corrupted, it can lead to Error 6155.
Database Server Manager Issues: Problems with the QuickBooks Database Server Manager or its configuration can cause connectivity issues, resulting in this error.
Incorrect Folder Permissions: Improperly configured user permissions on the folder containing the company file can prevent QuickBooks from accessing or using the file correctly.
Third-Party Security Software: Antivirus or firewall software that restricts QuickBooks from accessing necessary files or services can trigger Error 6155.

Symptoms of QuickBooks Error 6155:

Error message "QuickBooks Error -6155, -1006" appears on the screen.
QuickBooks crashes or freezes frequently while accessing the company file.
The computer responds slowly to commands related to QuickBooks operations.
Issues with opening or saving transactions within QuickBooks.

Resolving QuickBooks Error 6155: Step-by-Step Guide

Step 1: Update QuickBooks Desktop

Ensure that your QuickBooks Desktop software is updated to the latest version. Updates often include bug fixes and improvements that can resolve underlying issues causing Error 6155.

Open QuickBooks Desktop.
Go to the Help menu and select Update QuickBooks Desktop.
Click on Update Now and then Get Updates to download and install any available updates.

Step 2: Verify Company File Location and Permissions

Check the location and permissions of the QuickBooks company file to ensure QuickBooks can access it without issues.

Navigate to the folder where the company file is stored.
Right-click on the folder and select Properties.
Go to the Security tab and ensure that the appropriate user/group has Full Control or Modify permissions.
If necessary, adjust permissions to allow QuickBooks to access the folder and company file.

Step 3: Run QuickBooks File Doctor Tool

The QuickBooks File Doctor Tool is designed to diagnose and repair issues with QuickBooks company files, including Error 6155.

Download and install the QuickBooks File Doctor Tool from the official Intuit website.
Run the tool and select your company file from the list.
Follow the on-screen instructions to diagnose and repair any detected issues.

Step 4: Check for Database Server Manager Updates

Ensure that QuickBooks Database Server Manager is updated to the latest version. Updates can fix connectivity issues that may lead to Error 6155.

Open QuickBooks Database Server Manager.
Go to the Updates tab and click on Update Now to download and install any available updates.

Step 5: Exclude QuickBooks from Antivirus or Firewall Settings

Configure your antivirus or firewall software to exclude QuickBooks and its related processes from being blocked.

Open your antivirus or firewall software.
Go to the Settings or Preferences section.
Add QuickBooks and its executable files (e.g., qbw32.exe) to the list of exceptions or exclusions.
Save the changes and restart your computer to apply the settings.

Step 6: Restore a Backup of the Company File

If Error 6155 persists and you suspect the company file is corrupted beyond repair, restore a recent backup of the file.

Open QuickBooks and go to the File menu.
Select Open or Restore Company > Restore a backup copy.
Follow the prompts to locate and restore the backup file.

Step 7: Contact QuickBooks Support

If you’ve tried all the above steps and QuickBooks Error 6155 still persists, it may be time to contact QuickBooks support or consult with a qualified IT professional for further assistance.

Conclusion

QuickBooks Error 6155 can disrupt your workflow, but with systematic troubleshooting, you can resolve it effectively. Start by updating QuickBooks and checking company file permissions, running tools like the QuickBooks File Doctor, and ensuring antivirus/firewall settings don’t interfere with QuickBooks operations. If necessary, restore a backup of the company file or seek professional help. By following these steps, you can ensure your QuickBooks software operates smoothly and efficiently.