05/03/2025 às 13:19 QuickBooks

How To Fix QuickBooks Error PS077 While Updating Payroll

4min de leitura

QuickBooks is one of the most reliable accounting software used by businesses worldwide. However, like any other software, it is not immune to errors. One such issue that users often encounter is QuickBooks Error PS077. This error primarily occurs while downloading payroll updates and is typically linked to issues with payroll subscription validation or corrupted files within QuickBooks.

In this detailed guide, we will explore the causes, troubleshooting methods, and preventive measures for QuickBooks Error PS077 to help you resolve it efficiently.

What is QuickBooks Error PS077?

QuickBooks Error PS077 is a payroll update error that occurs when users attempt to download and install the latest payroll tax updates. The error prevents QuickBooks from updating its payroll features, which can lead to compliance issues with tax regulations.

The error message usually appears as:

"QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience."

This issue can be frustrating, but understanding its causes can help in troubleshooting it effectively.

Causes of QuickBooks Error PS077

Several factors can trigger QuickBooks Error PS077, including:

Invalid or Expired Payroll Subscription – If your payroll subscription has expired or is not properly validated, QuickBooks may block the update.
Corrupt or Damaged QuickBooks Files – Essential QuickBooks components may become corrupt, leading to errors during updates.
Issues with Billing Information – If the billing information in your QuickBooks account does not match your registered details, it may prevent payroll updates.
Damaged QuickBooks Components – If some program files related to payroll are missing or corrupted, you may encounter this error.
User Account Control (UAC) Restrictions – Windows security settings might block QuickBooks from executing updates.
Multiple QuickBooks Versions Installed – If multiple versions of QuickBooks are installed on the same system, they may conflict and trigger this error.
Outdated QuickBooks Version – Using an outdated version of QuickBooks can lead to compatibility issues with payroll updates.

How to Fix QuickBooks Error PS077?

Follow these step-by-step solutions to resolve QuickBooks Error PS077.

Solution 1: Ensure Your Payroll Subscription is Active

Open QuickBooks Desktop.
Click on Employees > My Payroll Service > Account/Billing Information.
Log in to your Intuit account and check your subscription status.
If your subscription has expired, renew it before proceeding with the update.

If the subscription is active but the error persists, move to the next solution.

Solution 2: Repair QuickBooks Files

Close QuickBooks and ensure no background processes related to QuickBooks are running.
Press Windows + R, type Control Panel, and press Enter.
Go to Programs and Features > QuickBooks > Uninstall/Change.
Click on Repair, then follow the on-screen instructions to fix corrupted files.
Once the repair is complete, restart your computer and try updating QuickBooks again.

Solution 3: Update QuickBooks to the Latest Version

Open QuickBooks and go to Help > Update QuickBooks Desktop.
Click on Update Now, select Reset Update, and then click Get Updates.
Once the update is complete, restart QuickBooks and try running payroll updates again.

Solution 4: Verify and Update Billing Information

Sign in to your Intuit account.
Navigate to Billing and Subscription and ensure that your payment details are accurate.
Update any incorrect or expired information and save the changes.
Restart QuickBooks and try updating the payroll service again.

Solution 5: Disable User Account Control (UAC) Temporarily

Press Windows + R, type Control Panel, and hit Enter.
Click on User Accounts > Change User Account Control settings.
Move the slider to Never Notify and click OK.
Restart your computer and try updating QuickBooks again.
Once the update is successful, re-enable UAC for security purposes.

Solution 6: Run QuickBooks as an Administrator

Close QuickBooks if it is running.
Right-click the QuickBooks icon and select Run as Administrator.
Try updating QuickBooks payroll again.

Running QuickBooks with administrator privileges can resolve permission-related errors.

Solution 7: Reinstall QuickBooks Using Clean Install Tool

If none of the above solutions work, you may need to perform a clean installation of QuickBooks.

Download and install the QuickBooks Tool Hub from the official Intuit website.
Open QuickBooks Tool Hub and select Installation Issues.
Click on Clean Install Tool and follow the on-screen instructions.
After the reinstallation is complete, try updating payroll again.

How to Prevent QuickBooks Error PS077?

To avoid encountering this error in the future, follow these best practices:

✅ Keep QuickBooks Updated – Regularly update QuickBooks to ensure compatibility with payroll services.

✅ Maintain Active Payroll Subscription – Always renew your subscription before it expires.

✅ Use a Stable Internet Connection – Avoid interrupted downloads by ensuring a strong and stable internet connection.

✅ Verify Billing Information Regularly – Ensure that your billing details are accurate and up to date.

✅ Run QuickBooks as Administrator – Grant necessary permissions to QuickBooks for smooth functioning.

✅ Avoid Multiple QuickBooks Versions – Having multiple versions installed can cause conflicts. Uninstall older versions if they are not needed.

Final Thoughts

QuickBooks Error PS077 is a common issue that arises when downloading payroll updates. While it can be frustrating, following the troubleshooting steps outlined in this guide should help you resolve it efficiently. By keeping QuickBooks updated, maintaining an active payroll subscription, and verifying billing details, you can minimize the chances of encountering this error in the future.

If the problem persists despite trying all the solutions, consider reaching out to QuickBooks Support for further assistance.

Need help with QuickBooks errors? Contact QuickBooks Support at +1-855-526-5749 for expert assistance.

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